Choosing the right flooring company is just as important as selecting the perfect flooring material for your home or business. The company you engage can make or break your flooring project, affecting the longevity, performance, and appearance of your floors. But how do you ensure you’re engaging the right professional?

In this guide, we’ll explore the key questions to ask when choosing a flooring installer to help you make an informed decision. From qualifications to warranties, these questions will ensure you get a high-quality installation that lasts.

Are They Licensed and Insured?

Why Licensing and Insurance Matter

The first question to ask any flooring company is whether they are licensed and insured. Licensing ensures that the installer is legally allowed to perform flooring work in your area, while insurance protects both you and the installer in case of accidents or damages during the installation process.

Key Reasons to Ask:

• Licensing: A licensed installer has undergone the necessary training and adheres to local building codes and standards.
• Insurance: Ensures that any damage to your property or injuries on the job are covered, keeping you protected from liability.

What Experience Do You Have with My Flooring Type?

Specialist vs. Generalist Installers

Not all flooring installers are experienced with every type of flooring material. Whether you’re installing hardwood, luxury vinyl plank, or laminate flooring, it’s essential to find an installer who specialises in your chosen material. Asking about their past projects and experience with similar installations will give you confidence in their abilities.

Key Reasons to Ask:

• Specialisation: Some installers focus primarily on specific flooring types. Make sure they have experience with your selected material to avoid costly mistakes.
• Examples of Previous Work: Ask to see photos or case studies from their previous installations to gauge the quality of their work.

Can You Provide References or Reviews?

Check Past Customer Feedback

A reputable flooring company should have a list of satisfied customers willing to vouch for their services. Checking references and reading online reviews will help you get a better sense of the installer’s reputation, work quality, and professionalism.

Key Reasons to Ask:

• Past Performance: Speaking with previous clients can give you valuable insights into the installer’s work ethic, punctuality, and problem-solving abilities.
• Online Reviews: Reviews on platforms like Google and Facebook can provide a broader perspective on the company’s service and craftsmanship.

What’s Included in the Installation Estimate?

Understanding the Installation Costs

Before hiring a flooring installer, ensure you get a detailed estimate that outlines what’s included in the price. Ask for a written breakdown of all costs to avoid surprises later in the project. The estimate should cover labor, materials, prep work, and any additional charges such as moving furniture or removing old flooring.

• Key Reasons to Ask:
• Transparent Pricing: A reputable installer will provide a clear, itemised estimate with no hidden fees.
• Avoiding Surprises: Knowing what’s included in the estimate can prevent unexpected costs down the road.

Do You Offer a Warranty on Your Work?

Protecting Your Investment

A warranty on the installation ensures that the installer stands by their work. Ask what type of warranty they offer and for how long. Warranties vary, so it’s essential to know what’s covered, including labor and materials.

Key Reasons to Ask:

• Labor Warranty: A labor warranty protects you if the installation is faulty or issues arise post-installation.
• Material Warranty: Some installers may also offer warranties on the materials they use, depending on the manufacturer.

What is Your Installation Timeline?

Setting Expectations for Project Duration

Before you begin your flooring project, ask the company about their timeline. Knowing how long the project will take helps you plan around the installation and avoid disruptions in your home or business.

Key Reasons to Ask:

• Project Timeline: Ensure the installer can complete the project within your desired timeframe.
• Delays: Ask what might cause delays and how they plan to handle unforeseen issues.

How Do You Handle Subfloor Preparation?

The Importance of a Proper Subfloor

A successful flooring installation starts with a properly prepared subfloor. Ask the installer how they assess and prepare the subfloor before installation. A well-prepared subfloor ensures that your new flooring is level, stable, and durable.

Key Reasons to Ask:

• Subfloor Inspection: Ensures there are no underlying issues like moisture or damage that could affect your new flooring.
• Preparation Techniques: Understanding how they prepare the subfloor can give you peace of mind that the installation will last.

How Will You Handle Clean-Up After Installation?

Post-Installation Clean-Up

Flooring installation can create a lot of dust and debris, so it’s essential to know how the installer plans to handle the clean-up. Ask if they’ll remove leftover materials, vacuum, and leave the space ready for use.

Key Reasons to Ask:

• Thorough Clean-Up: A professional installer will ensure the area is clean and ready to use post-installation.
• Waste Disposal: Make sure the installer will dispose of any waste materials properly.

How Do You Handle Unexpected Issues During Installation?

Problem-Solving Skills

Even with thorough planning, unexpected problems can arise during the flooring installation process. Ask the installer how they handle unforeseen issues like damaged subfloors, moisture problems, or product defects. Their ability to adapt and solve problems efficiently is crucial for a successful installation.

Key Reasons to Ask:

• Problem-Solving: Ensure the installer is experienced enough to handle issues without causing delays or additional costs.
• Communication: Find out how they’ll keep you informed of any changes to the project or additional work needed.

Do You Follow Industry Best Practices?

Standards and Best Practices for Flooring Installation

The final question to ask is whether the installer follows industry best practices and adheres to the highest standards. This includes proper techniques for acclimating materials, using high-quality adhesives, and following manufacturer guidelines.

Key Reasons to Ask:

• Professional Standards: Following best practices ensures the installation is done correctly, leading to a longer-lasting floor.
• Manufacturer Guidelines: Proper installation according to manufacturer recommendations can protect your product warranty.

Hiring the Right Flooring Company

Choosing the right flooring company is critical to ensuring a smooth, professional floor installation that enhances the look and durability of your floors. By asking the right questions, you can hire a company who is experienced, reliable, and capable of delivering high-quality results. From checking licenses to understanding the timeline and warranty, each step in the selection process ensures you’re making the best decision for your flooring project.

About Get Floors

Get Floors is your trusted expert in high-quality flooring solutions, offering a wide range of durable and stylish options, including hardwood, vinyl, laminate, and more. Whether you’re upgrading your home or outfitting a pet-friendly space, our team is here to help you find the perfect flooring to match your lifestyle and budget. Explore our premium selection online or contact us today for a free quote or expert consultation on your next flooring project!

Visit Get Floors to find your perfect flooring today!